NHTSA Complaint #11673548 — 2018 MAZDA CX-9

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11673548
Vehicle	2018 MAZDA CX-9
Component	ELECTRICAL SYSTEM
Date of Incident	December 1, 2022
Date Filed	July 14, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

Infotainment screen (LCD) of Mazda CX-9 2018 has developed what looks like discoloration/scratching/frost in corner of screen about 2 years ago and it is continuing to spread over last 6 months. This screen is used for hands-free bluetooth/calling (which is now the law in Iowa) and the back-up camera which allows for safe backing. If screen is unreadable, these safety functions cannot be performed properly. I take my car into Mazda dealership for maintenance/oil changes and it has never been addressed as an issue, but I'm concerned.

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