NHTSA Complaint #11514053 — 2013 HYUNDAI SONATA

I have been contacting Hyundai since before November 2022 on an issue with the engine. At this point, the engine was spuddering, hard to acclerate, lags, shuts off yet no warning lights were on. I was told about the engine recall which is why I went there. Set an appt and when I got in, he said it does not SOUND like a rod knock and sent me home even though there is an active recall on the car that is IMPORTANT to fix, the fuel line. He did not care to fix that. I wrote Hyundai and they sent me another dealer and that was that. No cares in the world at how we were treated. Its been now 3 months and the car has been sitting because Hyundai refuses to help. The car only has 105,000 miles on a 2013. I have a case manager assigned that is avoiding my calls and finance company yelling at me for maintenance receipts of the car. Maintenance receipts are not listed anywhere. I have barely had the car a year! The fact that they sent my family home in an unsafe car is not cool! Then on my travels, the car starts knocking loudly and the check engine AND oil light both come on but the check engine light was flashing. NOONE IS HELPING US. My fiance lost his job because we had to rely on uber or lyft for him to get to work and he was late a few times due to those services not being reliable. There is a recall on the engine with the same specifications that I am having AND an OPEN recall for the very very hazardous fuel line on the car to be replaced. I am tired of the run around. I need help! I have seen the numerous complaints on this car so why is it so hard to get help? When I start my car it sounds like a helicopter but with metal, not air so LOUD and is a rod knock. Another call to the case manager made today and again ignored. I cannot post a video