NHTSA Complaint #11511986 — 2020 FORD ESCAPE HYBRID

Vehicle has gone stone dead on two occasions with no electrical response of any kind. Physical key was required to unlock. First was 11/21/22 at 9,733 miles. Vehicle spent 10 or so days in the shop while problem was traced and some warranty work was done. Second was 3/11/23 with same symptoms. Dead first thing in the morning. Mileage was 12,470. Based on first experience, purchased a robust charger and brought the car to 100 charge and problem solved for the short term. Online forums mention this as a common problem for this and the 2021 Escape hybrids. Fix seems to be getting a larger AGM battery which, with its greater capacity and faster charging capacity can better handle the parasites in the electrical system. In the runup to both 'deaths' the vehicle's computers began shutting down accessories such as remote start, handle touch unlocking, etc. All I ask is a replacement of the 12 volt battery with the larger 70aH AGM battery (Ford part BAGM48H6760). My wife and I have one car. She has a disability. I purchased this car to give her easier entrance and exit. It never occurred to me that it would not start reliably.