NHTSA Complaint #11511805 — 2013 HYUNDAI ELANTRA

The contact owns a 2013 Hyundai Elantra. The contact's daughter was driving at approximately 70 MPH when she heard an abnormal "pop" sound come from under the floorboards. The contact said that as she was following the road on a right-hand curve the vehicle steering was not responding to her steering correction to follow the turn. The contact said that his daughter lost control and spun the vehicle 180 degrees and crashed into a guard rail. The contact stated that she did not notice any warning lights. The vehicle hit the guard first with the front driver's fender and then the entire driver's side hit the guard rail and all forward momentum stopped. The police arrived on the scene and wrote a report. The daughter had not suffered any injuries, however, the vehicle was undrivable and was towed to a towing lot. The manufacturer had not been informed of the failure. The contact's insurance provider declared the vehicle a total loss. The contact researched online and related the failure to NHTSA Campaign Number: 22V311000 (Steering). The failure mileage was approximately 130,000.