NHTSA Complaint #11511647 — 2018 VOLKSWAGEN ATLAS

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number 11511647
Vehicle 2018 VOLKSWAGEN ATLAS
Component FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Automatic Emergency Braking when driving across a light rail track. The location: an intersection at north San Jose, CA area. Google map location and street view attached The issue: 1) only at this location + for more than 3 times, when approaching or over the light trail track, my car dashboard displayed frontal collision imminent warning and the emergency brake was automatically triggered. One time it almost caused the car behind mine to rear me. 2) during all the incidents, there were no light rail train nearby. It didn't matter if there were cars in front of or beside mine. Traffic light were green. All day time; clear weather. 3) reported the issue to Volkswagon service station, technician checked but found no defect. 4) my car was purchased 2018. it didn't have this issue until starting from 2021 The workaround: it appears, while approaching the track, don't hit the gas pedal, then it will be fine. It could be there are some train signal system interfered with my car's collision warning system.

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