NHTSA Complaint #11510750 — 2013 FORD F-150

The contact owns a 2013 Ford F-150. The contact stated that while her son was driving at an unknown speed, the brakes became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the brake master cylinder needed brake fluid added. The mechanic failed to locate a leak. The mechanic added dye to show a possible brake fluid leak. The vehicle was repaired but the failure recurred. The vehicle was taken back to the local dealer where the vehicle was diagnosed that the brake master cylinder fluid had leaked into the brake booster pump. The vehicle was not repaired. The vehicle was taken to an independent mechanic who replaced the brake booster and brake master cylinder. The contact stated that the failure was related to NHTSA Campaign Number: 16V345000 (Service Brakes, Hydraulic). The manufacturer was contacted and referred him to the NHTSA Hotline. The failure mileage was approximately 64,438.