NHTSA Complaint #11510581 — 2017 HONDA PILOT

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11510581
Vehicle	2017 HONDA PILOT
Component	POWER TRAIN
Date of Incident	February 15, 2023
Date Filed	March 7, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I took the car in at approximately 55,000 miles (under warranty) because I was could heard a noise coming from the transmission and the vehicle was not driving correctly. The dealer flushed the transmission and did a computer update. The DEALER paperwork stated "judder from torque converter clutch." 25K miles later (now out of warranty) I get a warning light on the dash that states " transmission problem". I take the car back to the same dealer and they tell me that the torque converter clutch is failing and it will take $4250 to fix the car. I told them it was failing 25K miles ago and you put 2 bandaid's on the car and not Im out of warranty. I did call Honda of North America and they did nothing for me.

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