NHTSA Complaint #11510576 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated that the vehicle failed to respond while attempting to drive from a complete stop. The contact stated that the vehicle would respond as needed after shifting into a lower gear. The contact stated that the failure also occurred while driving approximately 45 MPH. The contact stated that the failure occurred intermittently. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the TCM was reset several times. The contact stated that the vehicle was temporarily fixed after resetting the TCM. The independent mechanic diagnosed that the TCM had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was unknown.