NHTSA Complaint #11508798 — 2020 FORD ESCAPE HYBRID

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11508798
Vehicle	2020 FORD ESCAPE HYBRID
Component	POWER TRAIN
Date of Incident	February 9, 2023
Date Filed	February 23, 2023
Mileage	140,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

The contact owns a 2020 Ford Escape. The contact stated while having an annual inspection on the vehicle, the inspector informed her that the computer was not reading the vehicle and advised her to contact the dealer. The vehicle was taken to the dealer and the dealer stated that an unknown module needed to be updated. The contact was unsure of what module needed to be updated. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer advised her to file a complaint with the NHTSA Hotline. The failure mileage was 140,800.

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