NHTSA Complaint #11508669 — 2020 SUBARU OUTBACK

STEERING issue reported to NHTSA

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Crash

Complaint Details

ODI Number	11508669
Vehicle	2020 SUBARU OUTBACK
Component	STEERING
Date of Incident	January 18, 2023
Date Filed	February 23, 2023
Mileage	37,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The contact owns a 2020 Subaru Outback. The contact stated that their daughter was driving approximately 35 mph when the dashboard displayed that an electronic power steering failure had occurred. The driver then lost control of the vehicle and ended up going over a curb hitting some rocks on the landscaping. The air bags did not deploy due to only the undercarriage being the only part that hit the curb and rocks on the landscaping. The vehicle was towed to the dealer. A police report was filed. As a result, the transmission as well as other parts of the vehicle to be damaged. There were no injuries or medical attention needed. The dealer diagnosed that the steering gearbox needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 37,000.

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