NHTSA Complaint #11714318 — 2020 SUBARU OUTBACK

On December 28, 2025, my 2020 Subaru Outback lost the ability to engage any gear (Drive, Reverse, or otherwise) while maneuvering at low speed to make a U-turn. The vehicle became inoperable immediately and was towed to the dealer. The dealer confirmed via text and written estimate that there was no external damage, the failure was internal to the CVT transmission, and the transmission requires replacement. This vehicle has approximately 90,023 miles. The failure occurred under the mileage and age range covered by Subaru CVT warranty extensions for similar vehicles. Subaru of America reviewed the case and denied coverage, citing VIN exclusion and prior service gaps that predated my ownership. The vehicle is currently inoperable and presents a safety risk due to loss of propulsion. I am reporting this to NHTSA because it may indicate a systemic defect in CVT transmissions on this model year Outback.