NHTSA Complaint #11507311 — 2017 JEEP CHEROKEE

2017 Jeep Cherokee Latitude 3.2L, V6 Service Bulletin Number: 08-054-18 REV. A Dated September 13, 2018 Group-08 Electrical Code tester detected a failure of the service shifter. A warning light would come on with service shifter error. The failure could cause vehicle to stop and not restart, or it could restart after setting for a while. We had purchased an extended warranty, but our dealership it would not cover the service shifter failure under the warranty. We then took the vehicle to a repair shop, and they said both the shifter harness and bezel needed to be replaced. The mechanic said the part number had been changed for the bezel unit, indicating the part design had been changed from the original. Apparently, Chrysler was aware of the problem, but refused to do a recall. In researching our problem, it seems to be an ongoing problem. Thank goodness we had the problem fixed within a couple of weeks. We could have experienced possible harm if the shifter failed and stalled in traffic or on a busy road. We think a class action claim should be brought against Chrysler for not implementing a recall. We should be reimbursed for our repair by Chrysler. The mechanic removed the defective part and we did not save it. He could provide details if requested. Repair cost $277.31.