NHTSA Complaint #11506836 — 2018 JEEP WRANGLER

On August 3,2022. I was driving on the city street crossing the railroad track on 40 speed zone. As soon as it passed, the jeep starts shaking for a minute or so then it stopped. So I thought it was weird but I though it might have been just the railroad on October 22, My sis and are on the freeway, about to merge to the left lane to a different freeway, I felt the jeep was hitting a pump. Then immediately the jeep starts wobbling and shaking that I wasn't able to hold on the steering wheel. I was soo scare that I'm going to hit the other cars and cause accidents. I took the foot off the gas paddle , just let it be while I'm still holding the wheel. Trying to move to the right lane , it was just impossible. The jeep was like jumping around. The wheel was so stiff just cannot move. Finally after awhile the wobbling stopped. I slowly move the jeep to the right lane and drive to the nearest exit. Then I called the dealership right away and told them what happened. Will get back to you soon, that was the answer I got each time I called that day. Which I had called at least 4 times. Next day my friend told me to take this dependable car dealer shop, it has lots of good review and highly recommended. Left the jeep there for couple of days> It was tested with high speed with high bumps. No problem was found. Since then I tried to avoid the freeway, I got nervous driving on the freeway with these bad experience Nov13,22 meeting a friend because of the distance I have to get on the freeway. I was more conscious, I'm holding steering wheels with both hands. after 7 to 8 miles , sure enough the wobbling starts but since i have both hands holding it , I was as frightened as the precious time. After the wobbling stopped, I drove slowly to the destination. With all these scarcely experience. Every time I drive , I'm really nervous. Finally i took it to the dealership. It was diagnosis the steering damper. Unfortunately, it was back order till march or April this year. So,