NHTSA Complaint #11506246 — 2015 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11506246
Vehicle 2015 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

My 2015 Hyundai Sonata Sport 2.4L is burning through oil like crazy and has been for a while now and I had no Idea. I get oil changes like I am suppose to do per the sticker and miles. Recently I drove about 4 hours away from home and I smelled burning but I had just got my breaks done and a oil change so I assumed it was the breaks . I got back home and still smelled the smell took it to the shop and they told me it was bone dry with NO oil at all. I was not at my mileage from the sticker so it wasn't time for me to get another oil change. They then told me these cars burns oil like crazy but that was the fist time anyone told me this and I have never had this issue ( I've had the car since Jan 2020 with no issues) They put more oil in it and told me to come back when it reaches the mileage. I went back to get my oil change and once again it was BARE!!!!!! They did the oil change and 2 weeks later I started my car and white smoke came from the engine part under the hood through my exhaust pipe AND my VENTS!! It was so much smoke I was afraid a fire was going to start!!! I lost a day at work and my daughter missed a day at school. Turns out I have a oil leak and I need my Valve seal cover gasket replaced. Not once did my oil light come on and TWICE my car had been completely out of oil! I am going to get my engine checked because who knows if it has done any damage (hopefully none). My car has never overheated or my check engine light has never came on. I see there a recall for this exact situation but the years covered was from 2008 or something until 2014 and I have a 2015! This is clearly a ongoing problem with Hyundai and something needs to be done. This is not a sweep under the rug issue. Its literally ruining peoples cars and we are left to fend for ourselves. Something or someone needs to advocate for the customer because the company clearly is not listening to complaints.

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