NHTSA Complaint #11505990 — 2013 KIA SPORTAGE

ENGINE issue reported to NHTSA

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Fire

Complaint Details

ODI Number 11505990
Vehicle 2013 KIA SPORTAGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire Yes
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

My car caught on fire on the highway due to a kia recall and kia isn't willing to fix my car because i was unaware of the recall. I was on the highway driving my 9 month old baby to her fathers home and then i heard a rattling under the hood. all of a sudden my car stopped driving and it caught on fire thankfully I had my partner with me so he put out the fire. At the moment the KIA dealership has been brutally rude to the point that they've raised their voices at me and threaten to charge me more fees for my car being there because I was waiting to hear back from KIA. On top of everything i called the dealership that i bought the car from and has cursed me and sent me to hell because they did not go over the car fax with me or even advise me this vehicle had an open recall. he practically took my money, charged me and at the end of the service threw papers on the desk said here is your car fax and told me to have a nice day. I am getting no sympathy for my daughter being in the car and i don't know much about cars so thankfully i had someone with me who notice the fire, on top of my financial hardships right now because of my car being at KIA. I waited 3 weeks for KIA corp to tell me my engine has no warranty and there is nothing they can do to help please tell me you can help me with this if not a referral to someone who can.

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#11675522 TIRES See attached document for complaint.
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