NHTSA Complaint #11681448 — 2013 KIA SPORTAGE

my vehicle, 2013/ SL Sportage recently suffered catastrophic engine failure. I received a renotification from Kia regarding the software updates. Barely a week, [XXX], my engine seized in traffic due to rod failure which the software update could have prevented according to Metro Kia of Madison. I was also told by the same Kia authorized dealer that the repair would cost me $11,000 out of pocket in addition to the diagnostic fees of $210.87. I also contacted Kia Consumer Affairs at 1-800-333-4542 regarding this issue, but the representative told me that the defect is my responsibility as the owner of the vehicle. I think this is absurd and unacceptable. I’m a student who relies on this vehicle to commute to school. With the semester beginning and winter approaching, I can’t imagine being left without safe transportation which places me in a severely disadvantaged position. I cannot and should not bear financial responsibility for a defect Kia has already acknowledged. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)