NHTSA Complaint #11505795 — 2018 FORD EDGE STRUCTURE:BODY

Complaint Details

ODI Number	11505795
Vehicle	2018 FORD EDGE
Component	STRUCTURE:BODY
Date of Incident	May 21, 2019
Date Filed	February 6, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The trim pieces surrounding the front and sides of the moon roof fly off vehicle when driving. Has happened 3 times now, twice at speed when a large truck passed from opposite direction and once at medium speed it with no passing vehicle. These flying pieces pose a threat to nearby vehicles, motorcyclists and pedestrians. Dealer repair and body shop employees have seen the results when repairing. No warning lights or messages. In initial Ford Case # CAS24094836 (May, 2019) repair was covered under warranty. Second repair 8/13/2019 I had to escalate thru Ford Customer Care to get covered under extended warranty. This time the parts flew off soon after leaving dealer body shop so had to go back for 3rd repair. Fourth repair done 9/6/2022 done by local body shop.

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