NHTSA Complaint #11504811 — 2021 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11504811
Vehicle	2021 HYUNDAI SANTA FE
Component	ENGINE
Date of Incident	January 30, 2023
Date Filed	January 31, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

On January 26th, 2023 at 9:57am the vehicle was unable to shift into reverse, drive, or neutral. The vehicle's system sent automatic messages indicating to have the transmission control system checked. We had the vehicle towed to a Hyundai dealer to be serviced. The dealership advised they performed a software update and that nothing else needed to be done. Then on January 30th, 2023 at 7:44pm the vehicle's check engine light came on and the vehicles system sent us another notification to our phone and email that there was a transmission control system issue. The vehicle shakes abruptly when accelerating after a stop. I have photos of the warning messages as well as video of the car shaking.

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