NHTSA Complaint #11504678 — 2018 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11504678
Vehicle	2018 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	January 4, 2023
Date Filed	January 31, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

On or about January 4, 2023, while travelling on Hwy 22 in Texas at approximately 65 mph the right (passenger) side window trim unexpectedly flew off, landing in the road behind me. There was no previous indication of the trim being loose. The safety of others is a concern because the trim could have hit, or cause a diversion from, traffic in either direction. When I called the dealer to schedule the repair, the Parts person explained that this was a "routine" occurrence for this Make/Model of vehicle (they knew the part number), but the vehicle was safe to drive until the part was replaced. The part was replaced on Jan 16 at a cost of $438. There has been no subsequent inspection of the replacement trim/parts, but there are no indications of an issue since replacing the trim/parts.

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