NHTSA Complaint #11504459 — 2016 MAZDA CX-5

My 2016 Mazda CX5 lost the main computer. This powers the nav system, radio, apps associated with the vehicle but most importantly, the rear view camera. As a result, the back up camera does not work properly due to the computer system remaining in a reboot mode. When I initially reported the problem to Mazda they indicated that they would order the part. They claimed supply chain issues and as a result, kept pushing the replacement delivery date forward. It has been over a year and was just advised there is another 4-5 months wait time. My wife and I have been very patient but recently, events took a turn for the worse. The car must have been designed with the rear view camera as a solution in the reduced visibility of the actual car design. My wife came close to backing into a child. This has scared us now and unfortunately the car can’t be traded in without taking a financial hit. There has been no real answer why this part is taking 1.5 years for delivery but we can’t believe the lack pf attention that Mazda has placed on our concerns. This is absolutely a safety issue and someone needs to investigate if this is happening with many of these vehicles. I would hate to see someone lose their life due to corporate neglectfor safety. Thank you for listening.