NHTSA Complaint #11502761 — 2020 TOYOTA COROLLA

While operating our 2020 Toyota Corolla hybrid at a slow speed in a parking lot, we began to apply the brakes as we pulled into a parking stall. As the brakes were applied , the vehicle suddenly lunged forward with abrupt force. Both tires left acceleration marks on the painted concrete curb and the vehicle struck a large concrete pillar with such force that the pillar was partially dislodged from the ground. The vehicle was brought to a Toyota dealership and the sales management was notified of the incident. We also filed complaint with the Toyota Corporation. We were contacted by a Toyota Corporation representative and were told that they would conduct the vehicle inspection. Several weeks later we received a letter from the Toyota Corporation legal department which informed us of their findings. The letter conveyed that no defect was discovered and the incident had not been captured in the vehicle's computer. We informed the Toyota dealership of the results. The only assistance offered was their willingness to sell the vehicle at auction, which we adamantly declined. At this time we are making arrangements to have the vehicle towed to a recycling lot for destruction.