NHTSA Complaint #11502753 — 2020 JEEP CHEROKEE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11502753
Vehicle	2020 JEEP CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	December 9, 2022
Date Filed	January 20, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

The PTU failed on a well maintained 2020 Jeep Cherokee Limited. The SVC 4WD warning light came on my vehicle and the 4x4 system is not working. I took the vehicle to a Jeep dealership. The Jeep dealership looked at the issue and said I needed a new battery, which I paid a lot of money for then to install. They said the light would eventually go out. It did not. I had to bring it back and then they performed a diagnostic and inspection of the vehicle and determined that the vehicle has a bad PTU. This is a leased vehicle and I have been having to rent cars for the past month while we wait for a part for over a month. The dealership told me I could drive the car without a problem but it is such a terrible sound that I do not feel it is safe.

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