NHTSA Complaint #11501840 — 2020 AUDI S5

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11501840
Vehicle 2020 AUDI S5
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NM

Consumer Description

This vehicle has a failed SOS module, which breaks hands free Bluetooth/emergency calling, which is a safety concern. This also breaks parts of the MMI system that were purchased but now do not function as designed. Audi of America does not seem to take this issue very seriously, as there was a recall but it was cancelled, yet there are still thousands of vehicles affected. I have spoken to several people with same make/model/year vehicle as mine and they have the same exact symptoms. AoA has not seemingly corrected supply chain issues with this defective part. I have been waiting 2+ months for a fix, with little to no timeframe of resolution since purchasing the vehicle. I feel that AoA needs to make more of a good-faith effort for this problem, due to length of resolution.

Related Complaints for the 2020 AUDI S5

Other UNKNOWN OR OTHER Complaints

#11677943 MMI - Multi Media Interface constantly reboots about every 90 seconds. This is a safety issue since if I am backing ...
#11676791 I am writing to report a critical and recurring safety defect concerning the Multi Media Interface (MMI) system in my...
#11676067 Component or System that Failed or Malfunctioned: The infotainment system in my vehicle fails frequently and unpredic...
#11675499 "The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key s...
#11674468 My vehicles MMI screen keeps rebooting every 90 seconds, this makes hands free calling, multimedia functions, cameras...

Recent Complaints for the 2020 AUDI S5

#11677943 BACK OVER PREVENTION: WARNINGS MMI - Multi Media Interface constantly reboots about every 90 seconds. This is a safety issue since if I am backing ...
#11677943 ELECTRICAL SYSTEM MMI - Multi Media Interface constantly reboots about every 90 seconds. This is a safety issue since if I am backing ...
#11677363 ELECTRICAL SYSTEM THE RADIO (MMI SYSTEM) IS REBOOTING WHILE DRIVING EVERY 5-10 MIN. DEALERSHIP CAN'T FIX AND IS AFFECTING SAFETY SYTEMS...
#11677363 FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING THE RADIO (MMI SYSTEM) IS REBOOTING WHILE DRIVING EVERY 5-10 MIN. DEALERSHIP CAN'T FIX AND IS AFFECTING SAFETY SYTEMS...
#11677363 FORWARD COLLISION AVOIDANCE: WARNINGS THE RADIO (MMI SYSTEM) IS REBOOTING WHILE DRIVING EVERY 5-10 MIN. DEALERSHIP CAN'T FIX AND IS AFFECTING SAFETY SYTEMS...
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