NHTSA Complaint #11501746 — 2017 KIA SPORTAGE

The door lock on the driver's side stopped working. Door would not open from the outside: not with the key fob or with the key inserted in the lock. If the car was locked and then unlocked with the key fob, the only way to open the driver's side door was to get in the car through the passenger's side and open the driver's side door with the door handle. You could THEN pull the driver's side door closed and exit the car from the passenger's side, walk around the car, and the driver's side door would be unlocked. This is VERY unsafe because if I, as a woman, am threatened in a parking lot and cannot enter the car quickly, I could be at risk. I took it to a Kia dealer to have this fixed, but they wanted me to leave the car for 2-3 weeks just to diagnose (not fix) it! RIDICULOUS. Contacted another Kia dealer who would not even look at the car unless we had purchased it from them. I had it fixed independently. OEM latch assembly was replaced. Horrible service from Kia. There should be a recall on this.