NHTSA Complaint #11501180 — 2018 JEEP GRAND CHEROKEE

What component or system failed or malfunctioned, and is it available for inspection upon request? - Power steering failed while driving with family in vehicle including pregnant wife and toddler. How was your safety or the safety of others put at risk? The power steering turned off while driving and has been deemed defective. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealership confirmed it’s a rack and pinion issue and they are out of stock and on back order. I’m not the only one experiencing this. They also can’t fix my car without a part. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealership inspected it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. The jeep only has 55000 miles on it. I take care of my cars. This issue is known and the part is $2000 not including labor. I want my car fixed and I can’t get it fixed. I rely on this vehicle for my family. They can’t order the part nor find it. I am stuck without power steering. Not by choice.