NHTSA Complaint #11499798 — 2017 HONDA PILOT

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11499798
Vehicle	2017 HONDA PILOT
Component	POWER TRAIN
Date of Incident	December 21, 2022
Date Filed	January 2, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

RPM Judder from Torque Converter Lock up clutch felt while driving between 20 and 60 mph. The issue is caused by transmission fluid that overheats and deteriorates quicker than it should. It can be resolved by a vehicle software update which prevents transmission fluid from overheating and prevents the judder. A transmission warning light appears in the vehicle when the issue is experienced. This issue has been confirmed by Honda - see Honda Service Bulletin 17-014 dated 2/27/18. Honda service centers will try to blame consumers for not flushing and changing transmission fluid frequently enough due to black transmission fluid and service is not covered by most warranties since it's considered a fluid maintenance service by Honda.

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