NHTSA Complaint #11499351 — 2014 FORD FUSION

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11499351
Vehicle	2014 FORD FUSION
Component	FUEL/PROPULSION SYSTEM
Date of Incident	December 23, 2022
Date Filed	December 29, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

My engine light came on. Code is PP0456 - evap leak. Dealer found that gromet/seal on tank is failing. This part is not serviceable, so the entire fuel tank needed to be replaced. After dealer discount, the cost was $2242.24. Dealer is Larry H. Miller Ford, Mesa, AZ, phone (480) 530-9600. I have owned many Ford vehicles since 1978 and never experienced such an expense. In my opinion, this is a design issue since the rubber seal is not serviceable. This experience is causing me to lose faith in the Ford brand. Is FMC willing to assist with this expense? Please note - this vehicle has only been serviced at the dealership.

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