NHTSA Complaint #11499127 — 2021 VOLKSWAGEN ATLAS

As part of the existing recall on my vehicle, I am noticing serious mechanical issues ranging from the parking brake engaging when approaching a stop, the rear window rolling down (it's 0 degrees out), failure of Adaptive Cruise Control and a host of other electrical issues. The dealer is unable to see the car for 3 weeks and despite acknowledging my problems are consistent with the recall and have no loaner available for me in the meantime. VW Care informed me that my only recourse is to "call around" until I find one that can help me sooner. They will not offer to reimburse for a rental vehicle. This is unacceptable, the problem is not the dealer but a mechanical issue and VW needs to recognize that if their dealerships can't help because of workload then they need to support their customers.