NHTSA Complaint #11669836 — 2021 VOLKSWAGEN ATLAS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11669836
Vehicle	2021 VOLKSWAGEN ATLAS
Component	ELECTRICAL SYSTEM
Date of Incident	June 26, 2025
Date Filed	June 27, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

When I went to start my vehicle on 6/26/25, I noticed that the instrument cluster was stating an error: "COMPASS IS NOT AVAILABLE". The vehicle continues to go through an entire list of items not available. including the radio and infotainment system, navigation. I should also mention that the dash also was showing that the outside camera was not available to me. I live in a small town and shopping is very limited and I drive 32 miles for decent groceries and clothes for my family, and I rely on that radio for company, sometimes, and for weather and traffic so if I don't have these items I could get stranded in the middle of the desert. No one has looked at the car yet for this problem. I have no clue how this happened.

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