NHTSA Complaint #11709214 — 2021 VOLKSWAGEN ATLAS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11709214
Vehicle	2021 VOLKSWAGEN ATLAS
Component	ELECTRICAL SYSTEM
Date of Incident	January 5, 2026
Date Filed	January 6, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

The emergency SOS/ Emergency call function has failed. It appeared yesterday, so I began looking into the issue online. This issue is absolutely endemic and is occurring across multiple late model Volkswagen vehicles. Volkswagen is aware of this issue (per their guidance to VW mechanics which can be found using search tools), but they do not appear to be addressing it unless amd until customers bring their cars into their respective dealerships.

Related Complaints for the 2021 VOLKSWAGEN ATLAS

Other ELECTRICAL SYSTEM Complaints

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#11707263 — December 27, 2025 — Hood release cable has snapped resulting in inability to access critical components on the vehicle or do routine main...

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#11677298 — July 30, 2025 — The contact owns a 2021 Volkswagen Atlas. The contact stated while attempting to start the vehicle, the vehicle faile...

Recent Complaints for the 2021 VOLKSWAGEN ATLAS

#11718437 — EXTERIOR LIGHTING — February 17, 2026 — Daytime running light on passenger side has failed. Repair is complex and estimated at a minimum of $1200 for a part...

#11714335 — AIR BAGS — January 29, 2026 — Vehicle went in for service on the airbags. The dealer has been sent the incorrect OEM part 5 times from Volkswagen p...

#11714321 — UNKNOWN OR OTHER — January 29, 2026 — The hood release latch fails during normal operations rendering the engine compartment inaccessible and constituting ...

#11713898 — EXTERIOR LIGHTING — January 28, 2026 — LED Headlight and DRL burned out and bulbs cannot be replaced, the entire headlight assembly needs to be replaced cos...

#11712875 — FUEL/PROPULSION SYSTEM — January 23, 2026 — On January 16, 2026, the 2021 Atlas had a severe gas leak and a large pool of gas was observed underneath the vehicle...