NHTSA Complaint #11499037 — 2020 FORD F-250
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11499037 |
| Vehicle | 2020 FORD F-250 |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 20,942 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
The contact owns a 2020 Ford F-250. The contact stated while driving 75 MPH with the Adaptive Cruise Control activated, the vehicle started shuddering and lost motive power. The message "Engine Failure" was displayed. The vehicle was towed to the dealer, where it was diagnosed with high-pressure fuel pump failure. The dealer diagnosed that the fuel injectors, the high-pressure fuel pump, and the fuel lines needed to be replaced, Additionally, the Diesel Exhaust Fluid (DEF) fuel tank needed to be cleaned. The dealer informed the contact that the repair was covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 20,942.
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