NHTSA Complaint #11498808 — 2019 MERCEDES-BENZ SPRINTER 2500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11498808
Vehicle	2019 MERCEDES-BENZ SPRINTER 2500
Component	STEERING
Date of Incident	December 25, 2022
Date Filed	December 25, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

Hello and happy holidays! NHTSA RECALL 21V241000 or DVUSA NV3LETULPX This recall is marked completed by a dealer MB of Nanuet (99 NY-304, Nanuet, NY 10954 ) or MB of Paramus (755 NJ-17, Paramus, NJ 07652) Today I discovered my power steering liquid reservoir is dry empty, I couldn’t believe myself and poke chopstick inside to see it dry. I looked down at the hoses and one of them was off the position where it must sit. I reached by hand I find this hose oiled on the bottom and completely loose (I can pull it out by hand, while it secured by clamp). What surprised me even more, I found second “fix solution” clamp mounted by someone not qualified to work as MB Technician.

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