NHTSA Complaint #11431125 — 2019 MERCEDES-BENZ SPRINTER 2500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11431125
Vehicle	2019 MERCEDES-BENZ SPRINTER 2500
Component	STEERING
Date of Incident	August 27, 2021
Date Filed	August 30, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I took my vehicle in for a recall on power steering hose 12/20. They said it was fixed. Last week I was driving down a 9000 foot mountain with my family when the power steering hose disconnected and I lost power steering while coming down an 8% grade. We almost went over the edge but luckily I was able to engage my brake fast enough to stop us just before the guard rail. We nearly died. This recall was supposedly fixed and it wasn't. I contacted the MB dealer where I bought the van and was given a non-reassuring answer that they'll take a look at it but no real concrete reasoning as to why this happened even after having it fixed.

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