NHTSA Complaint #11497073 — 2019 TOYOTA HIGHLANDER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11497073
Vehicle	2019 TOYOTA HIGHLANDER
Component	ENGINE
Date of Incident	December 12, 2022
Date Filed	December 12, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

This is a 2019 hybrid Highlander and the vehicle continually stalls or won’t start and we get a warning message that the hybrid system has stopped working and to put car in Park and restart. While this is happening regularly during startup, fortunately this has only happened once with the vehicle in Drive but represents a serious safety concern for us! We were being assigned to Germany and reported the issue to our local Toyota dealer who couldn’t duplicate the problem and said that the Toyota engineers said it couldn’t happen. Since arriving in Germany, the problem during startup has occurred on almost a daily basis. Last occurrence was this evening, 12 Dec 22.

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