NHTSA Complaint #11496616 — 2021 HYUNDAI SANTA FE

The contact owns a 2021 Hyundai Santa Fe. The contact stated while making a turn from a complete stop, the vehicle responded but suddenly stopped. There was no warning light illuminated. The contact turned off and restarted the vehicle 5 minutes later. However, upon depressing the accelerator pedal, the engine made abnormal roaring sounds. The contact was able to drive after several attempts and pulled into a parking lot, however, the failure reoccurred. The contact restarted the vehicle and pulled into a parking spot. The vehicle was towed to the dealer where the failure could not be duplicated. An unknown software update and an unknown repair were completed; however, the vehicle hesitated to respond while driving and depressing the accelerator pedal. Additionally, the check engine warning light was illuminated. The vehicle was taken to a second dealer, Key Hyundai (4660 Southside Blvd #100, Jacksonville, FL 32216) where it was diagnosed that the transmission needed to be replaced and that the failure was associated with NHTSA Campaign Number: 22V746000 (Power Train). However, the parts for the recall repair were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 11,900. Parts distribution disconnect.