NHTSA Complaint #11496460 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

The dealership failed to correctly implement the Z11 recall after I informed them that I had doubts that the recall was performed properly. The first time that the recall was attempted, they returned the vehicle with 0% charge on the batteries. This indicated that they did not fully perform the recall per the instruction. The second time they attempted the recall, they were not able to charge the vehicle. When they informed me that the vehicle was ready I was skeptical that the recall was fully performed since the amount of time between the failure to charge and it being ready was far too short to perform the recall properly. Today I was informed by Chrysler that the recall was indeed improperly performed. Chrysler put my family and home at risk through their ineptitude and carelessness when performing their own recall.