NHTSA Complaint #11496090 — 2019 FORD FIESTA

The contact called on behalf of her son who owns a 2019 Ford Fiesta. The contact stated her son informed her that while driving at various speeds, the transmission was shifting hard. There were no warning lights illuminated. Additionally, the contact stated that while her son attempted to drive from a complete stop, the accelerator pedal was depressed but the vehicle failed to respond. The vehicle was towed to the dealer where it was diagnosed that the half shaft was fractured and needed to be replaced. The half shaft was replaced. Additionally, the contact stated that the rear windshield wipers activated erroneously while attempting to use the front windshield wipers. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 33,000. The contact stated that the vehicle continues to have issues and also has since the purchase. Still no assistance from Ford.