NHTSA Complaint #11697570 — 2019 FORD FIESTA

The contact owns a 2019 Ford Fiesta. The contact stated while driving 55 MPH, the vehicle lost power with the message "Transmission Hot Wait 5 Minutes" displayed on the instrument panel. Due to the failure, the contact had the vehicle towed to an independent mechanic where the mechanic diagnosed the vehicle with a defective dual transmission clutch. The contact was informed that although the transmission could be repaired, the failure might likely return, and the mechanic could not warranty the repair. The contact called several other transmission shops and was provided the same information. Despite the initial repair, the contact stated that the failure returned approximately 15,000-20,000 miles later. The vehicle was taken to back to the independent mechanic where the transmission was replaced another time. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle related to the transmission. Despite the most recent repair, the contact was certain that the failure would return. The failure mileage was approximately 75,000.