NHTSA Complaint #11495690 — 2012 FORD FUSION

The contact owns a 2012 Ford Fusion. The contact stated while her passenger was attempting to open the front passenger’s side door, the door would not open. The passenger rolled the window down and open the door using the exterior door handle. The contact also noticed that while attempting to lock the vehicle, the vehicle failed to lock securely. The vehicle was taken to the dealer and the door handle and the latch inside the vehicle were replaced; however, the failure reoccurred. The manufacturer was contacted and notified of the failure. The manufacturer was aware of the failure but offered no assistance. The contact was referred to the NHTSA hotline for assistance. The failure mileage was 140,000. The contact stated that the dealer had mentioned that they have replaced several door handles due to faulty plastic parts. The handle was replaced again for a second time and paid for by the contact.