NHTSA Complaint #11255098 — 2012 FORD FUSION

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DOOR LATCHES ON ALL THE DOORS WERE NOT OEPRATING PROPERLY. THE CONTACT OPENED THE DOORS BY ROLLING DOWN THE WINDOWS. THE VEHICLE WAS TAKEN TO THE FORD STORE MORGAN HILL (408-782-8201, LOCATED AT 17045 CONDIT RD, MORGAN HILL, CA 95037) WHERE THE LATCHES AND THE WIRING WERE REPLACED; HOWEVER, THE FAILURE RECURRED TWO YEARS LATER. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHO RECOMMENDED A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.