NHTSA Complaint #11495317 — 2013 FORD F-150

The contact owns a 2013 Ford F-150. The contact stated while driving 5 MPH from a complete stop and making a left turn in a parking lot, the steering wheel seized inadvertently, and the vehicle veered into a handicap sign pole. The messages "Service Power Steering", "Power Steering Assist Fault", and "Service Advancetrac" were displayed. The air bags had not deployed. The contact had not sustained any injuries. The Police patrol that was parked nearby the contact verified that he had not sustained any injuries. There was no police report filed. The vehicle was towed to an independent mechanic where it was diagnosed that the rack and pinion had seized while driving. Additionally, it was diagnosed that the electric steering motor had failed. The vehicle was not repaired. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 14V316000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure but provided no assistance and referred the contact to the NHTSA hotline. The failure mileage was approximately 130,000. The contact stated that they are waiting for the repair for the dent in the fender caused by the accident.