NHTSA Complaint #11494986 — 2013 HYUNDAI SONATA

We were travelling from Minnesota to Arkansas to see our family for thanks giving on 11/24/2022. Car engine starts blinking and engine started to make rattling noise. Took exit and pull over our car in one of the gas station. It was closed, this was our first road trip and first time in Iowa. Called insurance and towed our car to O'reaily auto part. They found out the error code p1326 which is related to engine issue. Looked for nearby Hyundai dealership and booked hotel near them. We went to Hyundai dealer at 7:00am on Friday 11/25/2022. We told them what happened. They told us they will check in our car. We waited from 7am to 1:30pm our car was still outside. At 2pm service manager came and said they cant check our car. We booked rental car ourselves and decided to come back home. We forgot our apartment key went back to get it and they had already started to diagnose our car thinking we are gone. Service guy told me that's engine failure every Hyundai is facing now. My car have 61k miles on it and I bought it in 2020 from Hyundai dealership. I still have 9k loan to pay this car and i cannot afford new car or new engine. I do not have car now and they are saying it can take months to repair my car if it gets approved for engine replacement. Hyundai is playing with my life and put me in depression. I have no option other than to cry. I am feeling so helpless now. Nothing and nobody seems helpful. I try my best to do anything i can and i am just waiting for coming Monday for Hyundai to make excuse to not fix my car. Hyundai is playing with lots of people life. This might be small for them but not for a working people like us. My life is messed up because of them. I cannot sleep at night and I have been calling everywhere if I can get help.