NHTSA Complaint #11493562 — 2018 FORD ESCAPE

My car at 49000 miles had a steering malfunction that when driving the steering wheel became too hard to turn, I took it to Ford schomp in Aurora to get that fixed and also get the recall attended, after a week they told me that the part was in backorder and that they don't have a date to get my car fixed, Since the part was not available I decided to pick up my car aince I was paying too much for a rental and I did not know for how long, so when I went to pick up my car they charged me for the diagnosis and the fee for restocking, even when they did not have the part available. I think that the steering failing in a middle of a trip is very dangerous for anybody, especially when the vehicle is a 2018 with less than 100000 miles,