NHTSA Complaint #11493497 — 2013 KIA SPORTAGE

I have a 2013 Kia Sportage with 85,000 miles on it. I had an email back in 2018 that said that there was a recall for engine issues. I immediately called and they said that based on my VIN number, it did not affect my car. On 11/6/2022, My engine died while I was coming back from Tampa, FL to Jacksonville, FL in Ocala with no warning whatsoever. I had it towed to a mechanic who knew exactly what was wrong. He had worked on several Kia's with the same engine problem and told me to call KIA regarding the warranty. I called Kia Resolution Center as well as Kia Corporate Headquarters and they all stated that there was NOT a safety issue with my engine. They said they sent out a Product Update for an extended warranty, which I do not recall getting back in 2021, or I would have obviously called to get it. Because I did not respond to the Product Update, that I never received, they will NOT cover the replacement engine or even help with it. I had to sell my car as is with no engine to put a down payment on a car at a dealership. My car was paid for with very low mileage and very well maintained with regular oil changes, etc. There are hundreds and hundreds of complaints about this same issue, but Kia does not want to take responsibility for their obvious shotty engines. I will NEVER buy another Kia or recommend one.