NHTSA Complaint #11492949 — 2022 FORD EDGE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11492949
Vehicle 2022 FORD EDGE
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

I'm getting warning lights on the dash that indicated that ABS, traction control, cruise control and collision mitigation are inoperable. The dealership service dept. had the vehicle for over 2 weeks trying to diagnose the problem in conjunction with Ford engineers. they finally determined the the issue was a bad ABS module. They then informed me that the needed parts were not available and it might take 2weeks, 2months or longer to get. This condition has existed since the day the car was delivered. As of now, the car has about 600 miles on it. We're reluctant to drive the car because we feel the vehicle is unsafe, particularly in winter road conditions. We are at a loss as to how to proceed and are hoping you cab help us resolve this problem. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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