NHTSA Complaint #11492043 — 2022 HYUNDAI SANTA FE

On Friday 10/28/2022, I took my vehicle to receive its first oil change at a third party location at 7,042 miles and was told by the mechanic that there was significant metal pieces in the oil filter, which was abnormal for a brand new car but I was told it should be okay so I continued driving the car. My family and I left on a 700 mile road trip the next morning and by that night, the engine began making a knocking noise. On Sunday morning 10/30/2022, the engine would not accelerate anymore. On Tuesday 11/01/2022, I took the vehicle to Sport Durst Hyundai in Durham, NC who informed me the engine has failed but it would not be covered under warranty because they do not deem this to be a manufacturers defect. The car is not drivable and Hyundai is unwilling to replace the engine on a car with less than 8,000 miles on it. There is no reason my engine should have failed on a brand new car.