NHTSA Complaint #11492001 โ 2018 HYUNDAI TUCSON
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11492001 |
| Vehicle | 2018 HYUNDAI TUCSON |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | VA |
Consumer Description
While driving my car normally 9 dashboard lights came on suddenly including the check engine, ABS, brakes while at the same time the dials on the dashboard including the rpms, speedometer, oil temperature and more all stopped working. This happened suddenly while the car was in drive and also caused issues with the transmission as the car stopped shifting gears properly and was driving very rough. With this sudden onset of many different issues out of nowhere driving the vehicle was very dangerous when trying to get to a safe location. After parking this electrical issue would not allow me to take the car out of park or use a OBD reader do to the electrical issue. After researching this problem I found several reports online describing nearly identical symptoms all of the sudden resulting in the car being undrivable and in a dangerous state. These owners said they took the cars to the dealer who tried replacing several components without fixing the issue with hours of diagnosis charges. Eventually after having the vehicles for several days they replaced the reverse camera which it turns out was shorting a significant amount of other critical car electrical components. With no prior damage to the camera or these electrical components the abrupt and random onset of this issue pose a significant safety risk to Hyundai Tucson drivers (at least in 2016 -2018 models) . My experience with the Hyundai Dealership was very similar to them even after I had diagnosed the issue to the camera the dealer said they had contacted the manufacturing engineers who took several days to determine what was causing these electrical issues. This is not an isolated issue as multiple hyundai tucson owners have reported this to Hyundai and their dealerships yet they fail to recognize the risks associated with the faulty cameras they install in their factories. They need to recall their vehicles prone to having this issue. This has cost me $1000 to fix and put me at risk on the road
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