NHTSA Complaint #11690889 — 2018 HYUNDAI TUCSON

I am filing a complaint under the NC Unfair and Deceptive Trade Practices Act (N.C. Gen. Stat. § 75-1.1) regarding Hyundai’s handling of my 2018 Hyundai Tucson (purchased new May 2018). Since 2019, the vehicle has had repeated headlight failures (at least 12 bulb replacements), persistent “bulb out” warnings, and eventually melted wiring requiring headlamp assembly replacement in 2025. These issues were first reported in April 2023 under warranty but dismissed as “could not duplicate.” Hyundai later attempted to deny coverage, only replacing the assembly after escalation to Corporate. At the April 2023 visit, I also reported a rear noise that Hyundai dismissed. After warranty expiration, it was attributed to a leaking shock. Shocks were covered under warranty; failure to act while coverage was active left me unprotected. In May 2023, the engine failed due to oil loss and lock-up. Hyundai retained my vehicle from 5/15–6/30/23 for engine replacement. From Aug–Sep 2025, the car was held an additional 24 days, with no permanent fix for the electrical defect. Overall, my Tucson has been out of service for 60+ days between 2023–2025. Examples of unfair/deceptive conduct: Dismissing documented defects under warranty, only acknowledging later after expiration. Attempting to shift labor costs onto me in Jan 2025 despite warranty obligations. Returning my vehicle with only ~39 miles of gas after requiring me to return a loaner full. Repeated misdiagnoses and delays despite video and documentation provided. These actions are deceptive and unfair, leaving me with an unsafe, unreliable vehicle and causing financial loss and hardship to my work as a self-employed pet sitter and dog groomer. I request the Attorney General investigate Hyundai’s conduct and enforce consumer protections under UDTPA. Service records, receipts, and communications are available upon request.