NHTSA Complaint #11717223 — 2018 HYUNDAI TUCSON

The contact owns a 2018 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. The vehicle was pulled over to the shoulder lane, engine oil was added, and the contact waited for several minutes for the vehicle to return to normal operation. There was no warning light illuminated. The vehicle was taken to be diagnosed; however, the dealer was unable to determine the cause of the failure. The dealer suggested that the contact occasionally add oil to the vehicle. The vehicle was not repaired. The contact stated that while the accelerator pedal was depressed, there was an abnormal sound coming from the engine compartment. The vehicle was taken back to the dealer, where it was diagnosed, and it was determined that the catalytic converter needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic, where it was diagnosed, and it was determined that the catalytic converter needed to be replaced and that an oil change was needed. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 99,400.