NHTSA Complaint #11491908 — 2013 KIA SPORTAGE

I was driving down a hill within miles of our home on route 50 with my teenage son in the passenger seat when my kia downshifted, and just quit working, and then we noticed smoke under the hood. We got it to the side of the road. When popping the hood we couldn't tell what was going on but there was a spark/fire that we extinguished with a soda I had. I did not have to call fire or police. Thank goodness there were no other cars around and we were not injured. It was around 10:30am and was pretty scary. There were no warning lights or sounds at the time of the incident. I had just had all new brakes, rotors, and tires put on in over the summer. We did get it towed to All body auto near where the incident occurred. They said there was a hole in the engine that is not fixable. I notified my insurance company and he said to contact the kia dealership where i bought it because of the recalls. The dealership said they couldn't do anything because I missed a sensor recall P12103 in the last 2 years so I cant get the SC141. and I am over the 150k miles. I also called the kia company number who told me the same thing. I told them that I moved and never received anything about either recall. But they won't tow my car or fix it at no charge like the recalls online said they would do. They also said my vin doesn't get the SC253 recall. They said my kia needs to go to a dealership but they won't tow it. They said i may be reimbursed. I am just super frustrated. I can't leave my kia at the auto body shop. So I sent my kia claim up to national and am waiting on a return call. but i don't think anything will get done.